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Our ACREDIA Customer Relation Center will be happy to assist you with any technical problems concerning ACT. You can reach us by phone under +43 (0)5 01 02-5555 or by emailing customer.relations@acredia.at.
Please click “Forgot Password?” on the login page and we will send you an email containing a link to reset your password.
Our ACT portal is available in German and English. You can easily switch between languages by clicking on the “Welcome” button (upper righthand corner) and selecting “DE” or “EN”. Our ACT portal is available in German and English. You can easily switch between languages by clicking on the “Welcome” button (upper righthand corner) and selecting “DE” or “EN”.
Please make sure you have selected a policy from the drop-down menu.
Sort You can sort each column from the list by ascending or descending order. Simply use the sorting icon in the column headline.
Filter Some columns offer an additional filter function (you will find the filter icon above the column headline). Please select the required filter criteria and confirm by clicking “apply filter”. You can also combine several filters.
Search: You can use the search bar by entering a minimum of three characters.
Please note: In order to search the columns “Country”, “Decision”, “Grade” and “Status”, please use the filter function; using the search bar will not yield any results for these columns.
Please search for Acredia references and amounts using no thousands separator.
In order to search the columns “Country”, “Decision”, “Grade” and “Status”, please use the filter function; using the search bar will not yield any results for these columns. Please search for Acredia references and amounts using no thousands separator. Search for a specific date by using the format YYYY-MM-DD.
Please enter the requested date into the search bar using the format YYYY-MM-DD.
Yes, you can download both pdf. and csv. files containing a list of your credit limits. Please use the buttons “PDF” and “CSV” at the bottom of the credit limit overview page.
You can download the latest credit limit notification on the credit limit detail page using the button “download archived document”.
We have combined the two previously separate fields “customer reference” and “contact person”. The new field “customer reference” is limited to a maximum of 20 characters.
You can edit the field “customer reference” by clicking on the icon next to it on the credit limit detail page. Any changes will be visible immediately. Please note: You can enter a maximum of 20 characters.
You will find the button “request change of customer data” on the credit limit detail page. Any changes requested will only be visible after having been confirmed by us.
Access the partner search by clicking “request new credit limit”. If you cannot find the required company in our data base, you can create a new company by clicking on the corresponding button.
Please note: You have to complete at least one search in order to create a new customer in our system.
Please check the credit limit’s status and most recent decision on the credit limit detail page:
If the request status is “open”, we are currently processing your request. During this time, you cannot change the request using ACT. In this case, please contact us directly.
Please make sure you have selected a policy from the drop-down menu.
You will find an info icon next to the button “create new overdue report”. By clicking on it, you can access a pop-up giving you an overview of our most important notification obligations both for customers with credit limits and where discretionary facility applies. Please note: This overview only applies to our product “ACREDIA Global”. Deviating conditions agreed on in your policy apply.
There are three different status settings for your overdue report:
“Open”: We have received your overdue report.
“Answered”: Your overdue report has been processed by us.
“Paid”: You have reported payment for the whole overdue.
Sort: You can sort each column from the list by ascending or descending order. Simply use the sorting icon in the column headline.
Search: You can use the search bar by entering a minimum of three characters. (Exceptions: Contents from the columns “Country”, “Date of notification” and “Status”).
Please search for Acredia references and amounts using no thousands separator.
Yes, you can download both pdf. and csv. files containing a list of your reported overdues. Please use the buttons “PDF” and “CSV” at the bottom of the overdue overview page.
Please only enter rounded numbers into your overdue report; the fields will not allow for decimal places.
Yes. Simply access the detail view of a reported overdue, select “edit overdue report” and update the data.
This way, you can easily inform us when the outstanding or overdue amounts have changed.
Yes. Please select “edit overdue report” from the limit detail page and update your previous report. You can report both partial and full payments.
If you fill out both “total amount outstanding” and “amount overdue or in debt collection process” with “0”, you automatically change the overdue status to “paid”.
When accessing the “Overdue” app, you will find the most recent report concerning a customer in the overview. The overdue report detail page will give you additional information as well as a history of your reports concerning the selected customer.
In order to complete the declaration for a category you have to fill out every field of the report. If there are no outstandings/turnover to declare for a category, please enter the amount “0” and click “save” in order to complete the declaration for this category.
If we have not yet calculated the premium for a declaration, you can simply edit the reported amount and click “save”. The edited amount will then be the basis for our calculation. If you want to correct the amount after the premium has been calculated, please contact your account manager.
You will find the most recent claim at the top of the list. You can view any claim recorded, upload additional documents and consult the claim’s status.
On the claim detail page under “document overview”, simply click to select a document to upload or alternatively use “drag & drop”.
Yes, you can also upload documents later by selecting a claim to edit from the overview.
Yes. Simply click “add document”.
Please use the form “Announcement of Bank Details for the Transfer of Insurance Benefits”. You can download the form by selecting “use no bank account” from the drop-down menu. Please fill out the form including your signature and company stamp and send it to us.
Select the claim from the overview by clicking “edit” and save your changes.
If you have defined so-called “super users” for your policy, they can use this app to create new users and manage their reading/writing authorities for different apps.
Super users can access all applications for their assigned policies with reading and writing authorities. The app “User Management” is only available for super users in order for them to create new users, edit or delete existing users and manage their reading and writing authorities.
No. If you do not wish to create a super user, every user will have unrestricted reading and writing access to all ACT applications. The app “User Management” will not be visible in this case.
Upon your request, we will create one or more super user accounts for your policy. Upon your request, we will create one or more super user accounts for your policy. Please contact us by phone under +43 (0)5 01 02-5555 or by emailing customer.relations@acredia.at.
Our team is available from Monday to Thursday from 8.00 am to 5.00 pm and on Fridays from 8.00 am to 3.00 pm.
Do you have questions about credit insurance? We are here to help you!
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