Your feedback regarding our services and the quality of these services is important to us – we can only continue to be successful with your help. Please do not hesitate to call us or email us with your suggestions. You will then receive an initial response promptly. Should you wish to remain anonymous, you can also send us your questions, feedback or complaints by post.
Tel: +43 (0)5 01 02-1112
Fax: +43 (0)5 01 02-61112
Email: office@acredia.at
ACREDIA Versicherung AG
Executive Committee
Himmelpfortgasse 29
1010 Vienna
ACREDIA Versicherung AG handles complaints according to internal guidelines. In the event of a complaint, you will receive an initial response promptly. In order to resolve your complaint as quickly as possible, all the required information will be collected and processed.
We usually respond to complaints within ten working days of receipt of the complaint. In less straightforward cases, in the event of a delay you will receive a notification to this effect and information regarding the time frame within which you will receive a response.
Should you feel that the solution provided by us is unsatisfactory, please let us know and we will make every effort to find an alternative solution for you. You can also contact the following authorities:
Our team is available from Monday to Thursday from 8.00 am to 5.00 pm and on Fridays from 8.00 am to 3.00 pm.
Do you have questions about credit insurance? We are here to help you!
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