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Our Customer Promise:
We act with courage for your success

At Acredia, we rely on passion, responsibility, and innovation to make your business secure and successful. Our promise is based on four pillars:

Enthusiasm, Openness, Courage, and Collaboration.

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BEGEISTERT im Kundenservice

  • Schnelle Antwortzeiten: Wir garantieren Reaktionen auf Anfragen per E-Mail oder Rückruf innerhalb von 24 Stunden.
  • Kompetenz und Erfahrung: Unsere langjährige Erfahrung und umfassende Ausbildung sichern Ihre Interessen – Ihr vertrauensvoller Partner von A bis Z.
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Mutig in Entscheidungen

  • Effizienz in Echtzeit: 90% aller Kreditentscheidungen fallen innerhalb von 48 Stunden, davon ein Großteil innerhalb einer Minute.
  • Persönliche und transparente Kommunikation: Wir sprechen Klartext, damit Sie stets einen Schritt voraus sind. ACREDIA ermutigt Sie zu entschlossenem Handeln.
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Offen für die Welt

  • Stolz österreichisch: Als einziger Kreditversicherer des Landes, mit Präsenz an vier österreichischen Standorten, sind wir global vernetzt.
  • Solide Eigentümerstruktur: Hinter uns stehen Allianz Trade und die OeKB, Garanten für Stabilität und Verlässlichkeit. Mehr erfahren
  • Weltweite Expertise: Unsere Spezialisten analysieren Informationen global, um Ihnen sichere Kreditentscheidungen zu gewährleisten. Wir sprechen Ihre Sprache, egal wo.
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Miteinander erfolgreich

  • Informationsaustausch auf globaler Ebene: Zugriff auf Daten zu mehr als 83 Millionen Unternehmen weltweit.
  • Umfangreiches Monitoring: Mit 28,5 Mrd. Euro überwachten Versicherungslimiten und einer Annahmequote von 81% sorgen wir für Ihre Absicherung.
  • Verlässliche Partnerschaften: Seit über 30 Jahren stehen wir an der Seite unserer Kunden. Hören Sie, was sie sagen

1. Our promise: Enthusiastic and committed people

Our highly trained employees bring many years of experience to competently advise and optimally support you in all matters.

We guarantee prompt processing and respond to your inquiries within 24 hours.

You can also count on us in case of damage. 90% of reported insurance claims are processed by us within a few weeks.

Reliability you can count on!

From the very beginning, we are by your side and support you reliably and in partnership every step of the way concerning your insurance contract.

2. Our promise: Open to the world

ACREDIA presence: As the leading credit insurer in Austria, we offer worldwide protection and first-class service – with locations in Vienna, Linz, Graz, Innsbruck and Zagreb.

Our local experts make well-founded and reliable credit decisions – based on up-to-date data from over 83 million companies worldwide in 2025.

These strong partnerships ensure the stability and reliability of our services. Learn more

3. Our promise: Courage in decision-making

We make over 90% of our credit decisions within 48 hours to ensure you have quick planning certainty.

We find fair solutions for you and support you with our proactive risk management by providing early assessments of your business partners. This way, we strengthen your market position, minimize your risks, and maximize your opportunities.

Our open and direct communication ensures that you are always up to date and able to make well-informed decisions.

4. Our promise: Working together safely and successfully

In 2025, we are monitoring insured amounts of €35 billion for you – to always ensure comprehensive protection and security in your business activities.

Our team at the Customer Relation Center explains everything about credit insurance in a clear and understandable way, and offers you fast and effective solutions.

For over 30 years, we have built trusted relationships with our policyholders and have always been by their side.

An Overview of Our Services

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Your Customer Relation Center – more than just a team:
We are your trusted partners for bold and secure decisions.

What enthusiastic customers say.

Find out why our customers are excited about our service – and how you, too, can gain financial security and stability.

  • Reliable protection against payment defaults
  • Efficient debt collection management
  • Personal support and assistance
  • Fast and uncomplicated processing
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Barbara Fluch
Barbara FluchCFO - Casa Si Marketing- & VertriebsgmbH
Weiterlesen
"My credit insurance protects my company from payment default. I am very satisfied with Acredia"
David Kraus
David KrausSales Manager & Operations Manager- ACS Handels GmbH
Weiterlesen
"Big praise to the staff at ACREDIA – they are incredibly hard-working and quick to respond to all inquiries!."
Bettina Mayer-Toifl
Bettina Mayer-ToiflDirector - Manfred Mayer MMM MineralölvertriebsgesmbH
Weiterlesen
"ACREDIA has been a reliable partner of our company for many years. Decisions about limits are made with a sense of proportionality and foresight, even in difficult times."
Friedrich Ottendorfer
Friedrich Ottendorferppa. Finance / kontroling - ÖSWAG Maschinenbau GmbH
Weiterlesen
"The customer service at ACREDIA has always been very satisfactory."
Lisbeth Wilding
Lisbeth WildingBoard Member - Sattler AG
Weiterlesen
"Our long-standing collaboration is based on a relationship of trust, where we particularly value the pragmatic and customer-oriented approach of the ACREDIA team, alongside their high level of professional expertise.“
Harald Brettlecker
Harald Brettlecker Financial Director - Polo Handels AG
Weiterlesen
"ACREDIA has experienced and competent employees who are very quick and friendly."
Michaela Achter
Michaela AchterCFO - POWERLINES GROUP GmbH
Weiterlesen
"Powerlines has been a customer of ACREDIA for many years, and in this regard, I can confirm that every request is always handled quickly, competently, and above all to our complete satisfaction.“
Kurt Größbacher
Kurt Größbacher Management - Kurt Grössbacher GmbH
Weiterlesen
"Even if there is a payment default, the claim is processed quickly and I get my money back."
Christina Mayer
Christina MayerBoard Member - Erste Group
Weiterlesen
"ACREDIA is one of our long-standing business partners, and we greatly value our collaboration."
Thomas Häusler
Thomas HäuslerCEO - Pro-Metall Häusler GmbH
Weiterlesen
"I am used to the fast decision making by ACREDIA: for both claims as well as credit decisions."
Claudia Trampitsch
Claudia TrampitschDirector - AMAG Austria Metall AG
Weiterlesen
"Acredia is our ideal partner in the field of credit insurance. We particularly value their expertise, market knowledge and short decision-making processes, which are crucial criteria for us."
Mag. Michael Katterl
Mag. Michael KatterlDirector - RECOM Power GmbH
Weiterlesen
"We are delighted with the excellent cooperation with our contact persons."
Dr. Martin Herbst
Dr. Martin Herbst Head of Accounting - Mosser Holzindustrie GmbH
Weiterlesen
"Mosser Holzindustrie GmbH has been a satisfied customer of ACREDIA for over 30 years."

Your satisfaction matters to us

Our top priority is the satisfaction of our customers. To continuously improve our services, we regularly ask for your feedback. We work with eKomi, an independent company that ensures the authenticity and transparency of all reviews.

ACREDIA Versicherung AG Reviews with ekomi.de
ACREDIA Versicherung AG Reviews with ekomi.de

 

ACREDIA Satisfaction Survey

→ Werfen Sie einen Blick in alle Kommentare

ACREDIA Versicherung AG Reviews with ekomi.de

Do you have a question?

Our Customer Relation Center is happy to assist you at 05 01 02 – 5555, Mon–Thu from 8 a.m. to 5 p.m. and Fri from 8 a.m. to 3 p.m. – with co-browsing support if needed.
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Contact

With ACREDIA, you have a competent partner at your side to protect you against financial risks. Arrange a consultation today.

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Protect your business and successfully tackle your commercial challenges.

Kundenservice

Unser Team unterstützt Sie bei Ihren Anfragen und ist von Montag bis Donnerstag von 8.00 Uhr bis 17.00 Uhr und freitags von 8.00 Uhr bis 15.00 Uhr erreichbar.

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