{"id":12564,"date":"2024-06-07T13:25:17","date_gmt":"2024-06-07T11:25:17","guid":{"rendered":"https:\/\/acredia.at\/act-faq\/"},"modified":"2024-06-10T10:49:14","modified_gmt":"2024-06-10T08:49:14","slug":"act-faq","status":"publish","type":"page","link":"https:\/\/acredia.at\/en\/act-faq\/","title":{"rendered":"ACT FAQ"},"content":{"rendered":"\t\t
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ACT - Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Which type of browser is required for using the ACT portal?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please us HTML5 compatible browsers like Google Chrome, Mozilla Firefox or Apple Safari.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Who can assist me with technical questions?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our ACREDIA Customer Relation Center will be happy to assist you with any technical problems concerning ACT. You can reach us by phone under +43 (0)5 01 02-5555 or by emailing customer.relations@acredia.at<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have forgotten my password, what can I do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please click \u201cForgot Password?\u201d on the login page and we will send you an email containing a link to reset your password.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I change the language settings?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our ACT portal is available in German and English. You can easily switch between languages by clicking on the \u201cWelcome\u201d button (upper righthand corner) and selecting \u201cDE\u201d or \u201cEN\u201d. Our ACT portal is available in German and English. You can easily switch between languages by clicking on the \u201cWelcome\u201d button (upper righthand corner) and selecting \u201cDE\u201d or \u201cEN\u201d.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Limit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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There are no credit limits visible after I have accessed the \"Limit\" app.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please make sure you have selected a policy from the drop-down menu.<\/p>\n<\/div>\n<\/div>\n

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How can I work with the credit limit overview?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Sort You can sort each column from the list by ascending or descending order.<\/strong> Simply use the sorting icon in the column headline.<\/p>\n

Filter Some columns offer an additional filter function (you will find the filter icon above the column headline).<\/strong> Please select the required filter criteria and confirm by clicking \u201capply filter\u201d. You can also combine several filters.<\/p>\n

Search<\/strong>: You can use the search bar by entering a minimum of three characters.
Please note: In order to search the columns \u201cCountry\u201d, \u201cDecision\u201d, \u201cGrade\u201d and \u201cStatus\u201d, please use the filter function; using the search bar will not yield any results for these columns.<\/p>\n

Please search for Acredia references and amounts using no thousands separator.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Why does my search within the limit overview not yield any results?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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In order to search the columns \u201cCountry\u201d, \u201cDecision\u201d, \u201cGrade\u201d and \u201cStatus\u201d, please use the filter function; using the search bar will not yield any results for these columns. Please search for Acredia references and amounts using no thousands separator.<\/u> Search for a specific date by using the format YYYY-MM-DD.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I search for a specific decision date?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please enter the requested date into the search bar using the format YYYY-MM-DD.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I download a list of all my credit limits?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, you can download both pdf. and csv. files containing a list of your credit limits. Please use the buttons \u201cPDF\u201d and \u201cCSV\u201d at the bottom of the credit limit overview page.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I download the most recent credit limit notification for a buyer?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can download the latest credit limit notification on the credit limit detail page using the button \u201cdownload archived document\u201d.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I can no longer find the field \"contact person\" in the credit limit request.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We have combined the two previously separate fields \u201ccustomer reference\u201d and \u201ccontact person\u201d. The new field \u201ccustomer reference\u201d is limited to a maximum of 20 characters.<\/p>\n<\/div>\n<\/div>\n

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Can I change the customer reference?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You can edit the field \u201ccustomer reference\u201d by clicking on the icon next to it on the credit limit detail page. Any changes will be visible immediately. Please note: You can enter a maximum of 20 characters.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How do I report changes of my customer's administrative data (e.g. company name or address)?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You will find the button \u201crequest change of customer data\u201d on the credit limit detail page. Any changes requested will only be visible after having been confirmed by us.<\/p>\n<\/div>\n<\/div>\n

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How do I create a new customer in the system?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Access the partner search by clicking \u201crequest new credit limit\u201d. If you cannot find the required company in our data base, you can create a new company by clicking on the corresponding button.<\/p>\n

Please note: You have to complete at least one search in order to create a new customer in our system.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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While trying to request a credit limit I was forwarded to the credit limit detail page. However, the button \"request credit limit\" is unavailable there. What can I do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Please check the credit limit\u2019s status and most recent decision on the credit limit detail page:<\/p>\n

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  • Status \u201copen\u201d:<\/strong> We are currently processing your request, modifications to your request cannot be made using ACT.<\/li>\n
  • Status \u201cdecided\u201d and latest decision \u201cwithdrawal\u201d:<\/strong> Due to a recent credit limit withdrawal, you cannot request a new credit limit for this buyer using ACT. Please contact us directly in case of any questions.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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    I have submitted an application for a customer, but I would like to change something after submitting it. However, the buttons \"increase credit limit\" and \"reduce credit limit\" are unavailable on the limit detail page. What can I do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    If the request status is \u201copen\u201d, we are currently processing your request. During this time, you cannot change the request using ACT. In this case, please contact us directly.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Overdue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    There are no overdues visible after I have accessed the \"Overdue\" app.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Please make sure you have selected a policy from the drop-down menu.<\/p>\n<\/div>\n<\/div>\n

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    I am unsure which cases to report as overdue.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    You will find an info icon next to the button \u201ccreate new overdue report\u201d. By clicking on it, you can access a pop-up giving you an overview of our most important notification obligations both for customers with credit limits and where discretionary facility applies. Please note: This overview only applies to our product \u201cACREDIA Global\u201d. Deviating conditions agreed on in your policy apply.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    What is the overdue status?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    There are three different status settings for your overdue report:<\/p>\n

    \u201cOpen\u201d: <\/strong> We have received your overdue report.<\/p>\n

    \u201cAnswered\u201d:<\/strong> Your overdue report has been processed by us.<\/p>\n

    \u201cPaid\u201d:<\/strong> You have reported payment for the whole overdue.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I work with the overdue overview?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Sort: <\/strong> You can sort each column from the list by ascending or descending order. Simply use the sorting icon in the column headline.<\/p>\n

    Search: <\/strong> You can use the search bar by entering a minimum of three characters. (Exceptions: Contents from the columns \u201cCountry\u201d, \u201cDate of notification\u201d and \u201cStatus\u201d).
    Please search for Acredia references and amounts using no thousands separator.<\/u><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Can I download a list of all my reported overdues?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes, you can download both pdf. and csv. files containing a list of your reported overdues. Please use the buttons \u201cPDF\u201d and \u201cCSV\u201d at the bottom of the overdue overview page.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Can I report amounts with decimal places?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Please only enter rounded numbers into your overdue report; the fields will not allow for decimal places.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Can I edit a reported overdue?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes. Simply access the detail view of a reported overdue, select \u201cedit overdue report\u201d and update the data.<\/p>\n

    This way, you can easily inform us when the outstanding or overdue amounts have changed.<\/p>\n<\/div>\n<\/div>\n

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    How can I notify you of a payment I have received for a reported overdue?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes. Please select \u201cedit overdue report\u201d from the limit detail page and update your previous report. You can report both partial and full payments.<\/p>\n

    If you fill out both \u201ctotal amount outstanding\u201d and \u201camount overdue or in debt collection process\u201d with \u201c0\u201d, you automatically change the overdue status to \u201cpaid\u201d.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Is there an overview of all my overdue reports concerning a single customer?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    When accessing the \u201cOverdue\u201d app, you will find the most recent report concerning a customer in the overview. The overdue report detail page will give you additional information as well as a history of your reports concerning the selected customer.<\/p>\n<\/div>\n<\/div>\n

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    Outstandings\/Turnover<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    I have already completed the declaration of outstandings\/turnover. Why is there a remaining open category?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    In order to complete the declaration for a category you have to fill out every field of the report. If there are no outstandings\/turnover to declare for a category, please enter the amount \u201c0\u201d and click \u201csave\u201d in order to complete the declaration for this category.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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    I have reported the wrong amount by mistake \u2013 how can I correct my report?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    If we have not yet calculated the premium for a declaration, you can simply edit the reported amount and click \u201csave\u201d. The edited amount will then be the basis for our calculation. If you want to correct the amount after the premium has been calculated, please contact your account manager.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    Claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    How do I work with the claims overview?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    You will find the most recent claim at the top of the list. You can view any claim recorded, upload additional documents and consult the claim\u2019s status.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I upload documents related to my claim?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    On the claim detail page under \u201cdocument overview\u201d, simply click to select a document to upload or alternatively use \u201cdrag & drop\u201d.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Can I upload documents related to my claim at a later point?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes, you can also upload documents later by selecting a claim to edit from the overview.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    I would like to upload a document type not included in the overview. Is that possible?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Yes. Simply click \u201cadd document\u201d.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I enter new bank details for claims payments?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Please use the form \u201cAnnouncement of Bank Details for the Transfer of Insurance Benefits\u201d. You can download the form by selecting \u201cuse no bank account\u201d from the drop-down menu. Please fill out the form including your signature and company stamp and send it to us.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I edit a recorded claim?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Select the claim from the overview by clicking \u201cedit\u201d and save your changes.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    User Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    What is the \"User Management\" app?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    If you have defined so-called \u201csuper users\u201d for your policy, they can use this app to create new users and manage their reading\/writing authorities for different apps.<\/p>\n<\/div>\n<\/div>\n

    <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>
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    What can a super user do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Super users can access all applications for their assigned policies with reading and writing authorities. The app \u201cUser Management\u201d is only available for super users in order for them to create new users, edit or delete existing users and manage their reading and writing authorities.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    Is it necessary to define a super user?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    No. If you do not wish to create a super user, every user will have unrestricted reading and writing access to all ACT applications. The app \u201cUser Management\u201d will not be visible in this case.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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    How can I request a super user account for my policy?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    Upon your request, we will create one or more super user accounts for your policy. Upon your request, we will create one or more super user accounts for your policy. Please contact us by phone under +43 (0)5 01 02-5555 or by emailing customer.relations@acredia.at<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    ACT – Frequently Asked Questions General questions Which type of browser is required for using the ACT portal? Please us HTML5 compatible browsers like Google Chrome, Mozilla Firefox or Apple Safari. Who can assist me with technical questions? Our ACREDIA Customer Relation Center will be happy to assist you with any technical problems concerning ACT. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-12564","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/pages\/12564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/comments?post=12564"}],"version-history":[{"count":1,"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/pages\/12564\/revisions"}],"predecessor-version":[{"id":12565,"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/pages\/12564\/revisions\/12565"}],"wp:attachment":[{"href":"https:\/\/acredia.at\/en\/wp-json\/wp\/v2\/media?parent=12564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}