Customer information - coronavirus

We won't let you down!

Dear customer,

ACREDIA is taking its responsibility towards its employees and customers very seriously in the rapidly changing situation surrounding the COVID-19 coronavirus.

ACREDIA is very well prepared for the challenges ahead. Many of our employees already have experience of dealing with a crisis from the financial crisis of 2008/2009, so even now we are well placed to continue our mission as a credit insurer – “We provide security and help you encouraging business action.” In line with this, we see it as our mission to provide stability in this difficult situation and to ensure our customers have the best possible support.

We have taken extensive measures, which we would like to inform you about now. These measures ensure that we can deliver our services without interruptions and any significant limitations and react flexibly to current events.

 

Home working

Since Monday, 16 March 2020, all ACREDIA employees have been working from home. They are equipped with mobile laptops and also have the necessary infrastructure to hold calls and meetings via Skype etc.

ACREDIA Prophylaxis Team

We have set up a task force to monitor the current situation and introduce appropriate measures to safeguard business operations and communication, and to protect employees and customers. The team is examining various scenarios and their effects and will introduce any necessary measures.

Coronavirus updates on the website

On our website, we are providing our customers with comprehensive information about new measures and the possible micro- and macroeconomic effects of COVID-19: acredia.at/information-coronavirus/en

Further measures

ACREDIA has implemented all hygiene measures according to the current recommendations of the Ministry of Health. Travel activities have been generally restricted in accordance with the Federal Government's instructions. All internal and external events have been cancelled or postponed.

We won't let you down!

ACREDIA is well-funded and has an above-average solvency ratio. Our assessment strategy, risk management system and liquidity management ensure that ACREDIA can meet its obligations arising from the insurance contracts at all times, even in the event of unexpectedly high losses.
 

We wish you all the best in these challenging days. Stay healthy!

 

Gudrun Meierschitz and Ludwig Mertes
Management Board of ACREDIA Versicherung AG